DRF 2012

23rd Annual Forum

Boston, MA

Boston, MA

August 6 - 8, 2012
Westin Boston Waterfront

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DRF Quarterly - April 2011

Direct Response Forum
Thomas Carlton from FIS will be enjoying a free vacation in Cancun in May. He won the grand prize at DRF 2010 of a week at the Royal Sands Resort &...
By Jenn Munson, DRF Board Member
Education is the foundation upon which we build our future. Christine Gregoire A good foundation, one that will one day allow for massive and...
By Joan Radtke, DRF Board of Directors
The February survey indicates that DRF merchants have a variety of challenges regarding their payment operations.The survey results reflect the opinions...
Contributed By: Jason Pavona, Executive Vice President, Product, Sales & Marketing, Litle & Co.
Was 2010 everything you expected it to be? With history on their side, industry analysts suggest that e-merchants (and their bricks-and-mortar...
Contributed By: Tara Lynn Kilroy & Jennie Verduzco, Litle & Co.
Discover recently announced plans to make significant changes to their dispute rules, effective early 2012. Even though it may be forward thinking, it is...
Contributed By: Fabio Sisinni and Bansal Ruchi, PayPal
When it comes to successful mobile commerce, trust and security are vital. Here are five keys every retailer moving to mobile payments needs to consider...
Contributed By: Fred Gore, SVP, First Data
With the eCommerce landscape changing at ever increasing speeds and new innovations in payment processing cropping up around us, it has become quite...
Contributed By: Chase Paymentech
For businesses that accept recurring payments, customer relationships last well beyond a single purchase. For these merchants, it’s critical to utilize...
Chantal Gaspie
In October the DRF Board began working on the educational content and theme for DRF 2011. We evaluated the current payment landscape and reviewed the...
Contributed By: Catherine Amann, Director of Service Excellence, American Express Global Merchant Services
In Card Not Present transactions, requesting the Card Identification Number (CID) is a trusted tool in American Express’ arsenal of fraud mitigation...
Contributed By: Anita Boomstein Hughes Hubbard & Reed LLP
In February, 2011, the California Supreme Court ruled that zip codes are “personal identification information” under California’s Song-Beverly Credit Card...